Product Repair +
Service Solutions
Expert technical support, parts, onsite repairs and extended warranties for your Midmark equipment.
Services you can trust.
Service + Support You Can Trust
No one knows Midmark better than Midmark
Designing a better care experience starts with a better customer experience. At Midmark, we make it our mission to thoroughly address customer needs and fulfill our commitments. When in need of a repair, customers may call technical support and we will try to correct the issue over the phone at no charge. If further assistance is needed, we will determine what part is required or recommend an onsite technician for additional diagnosis. Midmark-trained technicians have the skills necessary to repair your equipment the right way, the first time—that means less downtime and worry.
The Midmark Way
We're here to help you get the most out of your Midmark products.
Technical Phone Support (1.844.856.1230)
Our dedicated team of technical support teammates provide remote product support including parts identification, documentation, service, warranty and more.
Online Parts Store
Shop thousands of service parts for a wide range of Midmark medical products from accessories and upholstery to repair kits and more.
Onsite Repair (1.844.856.1230)
When in need of a repair, simply call Midmark Technical Support to schedule a trained technician onsite.
Factory Repair + Certification
Send in your Midmark® Digital Diagnostic product for a factory repair and/or certification.
Midmark Extended Warranty Plan
Midmark extended warranty plans are an extension of the product’s base warranty.
Extended warranty plans must be purchased when the product is currently within the base warranty period. The warranty can be extended to provide up to 5 years of coverage.
PARTS+ LABOR PLAN
The Extended Warranty Parts and Labor Plan is an extension of the base warranty and includes parts and repair by a Midmark-trained service technician.
PARTS PLAN
The Extended Warranty Parts Plan is an extension of the base warranty for parts.
LABOR Plan
The Extended
Warranty Labor Plan
is an extension of the
base warranty and
includes repair by
a Midmark-trained
service technician.
ELIGIBLE PLANS FOR VETERINARY PRODUCTS
The Midmark Extended Warranty Replacement Plan is available for Midmark
Mobile Dental
Delivery Systems
(AH9000), Midmark 1000
Mobile Dental
Delivery Systems
(8000), Midmark
Steam Sterilizers
(M9 and M11), Midmark
250 and 255
LED Lights and Midmark
DC X-ray
Generator.
| Included | Parts + Labor Plan | Parts Plan | Labor Plan |
|---|---|---|---|
| OEM Parts | ✓ | ✓ | |
| Next Day Air Shipping | ✓ | ✓ | |
| Travel Charges | ✓ | ✓ | |
| Labor Charges | ✓ | ✓ |
Applicable products must be covered under the base warranty to purchase a Midmark Extended Warranty Plan. To activate an Extended Warranty Plan, upload proof of purchase, such as a valid sales receipt, by visiting midmark.com/registerwarranty. NOTE: All warranty plans exclude handpieces, accessories and consumables.
To order Periodic Maintenance and Extended Warranty Plans or for general inquiries, email: [email protected]
Periodic Maintenance Plan
Steam Sterilizer
Midmark Periodic Maintenance Plans include an inspection, testing, cleaning and replacement of maintenance parts.
Recommended annually, or every 1,000 cycles to help ensure uptime and avoid unplanned repairs.
INCLUDED PARTS
- Door Gaskets
- Door Springs
- Chamber Filters
- Sight Drain Tube
- Speed-Clean (16 oz)
- Periodic Maintenance Checklist
OPERATION TEST + INSPECTION
- Error Codes
- Wiring and Connections
- AC Inlet Cord
- Switches
- Latch
- Cams
- Motor
- Sensors
- Relief Valve
- Solenoids
- Tubing
- Optional VistaCool™ Lines
CLEANING + INSPECTION
- Chamber
- Chamber Trays
- Heating Element
- Water Sensor
- Temperature Probe
- Steam Block Gasket
- Reservoir
- Condensing Coil
- Fans
ELIGIBLE MODELS
- Midmark Steam Sterilizers
(02x – Current)
For more information, email us at: [email protected]
Periodic Maintenance Plan
Mobile Dental Delivery
Midmark Periodic Maintenance Plans include an inspection, testing, cleaning and replacement of maintenance parts.
Recommended annually to maximize equipment uptime and prevent unexpected breakdowns.
INCLUDED PARTS
- Regulator Filter
- Regulator Bowl O-ring
- Air Intake Filter
- Muffler Filter
- Air Oil Separator Gauze
- Water Bottle Check Valves
- Water Bottle Seals
- Syringe Buttons
- Syringe Button Springs
- High-Speed Handpiece Gasket
- Low-Speed Handpiece Gasket
- Scaler Handpiece O-rings
- One Step Cleaner and Conditioner
- Periodic Maintenance Checklist
OPERATION TEST + INSPECTION
- Caster Wheels
- Water Leaks
- Air Leaks
- Foot Control
- Air Pressure (Air Regulator, High-Speed, Low-Speed, Scaler
- Handpiece Water Flow (High-Speed, Low-Speed, Scaler)
- Handpiece Holder
- Handpiece Light Output
CLEANING + INSPECTION
- Lower Compartment Filter
- Screen
- Air Regulator
- Air Tank
- Wiring and Connections
- Hardware
- Fasteners
- AC Inlet Power Cord
- Labels and Decals
- Fittings and Tubing
ELIGIBLE MODELS
- Mobile Dental
Delivery Systems
(AH9000-00x) - Mobile Dental
Delivery Systems
(8000-00x)
For more information, email us at: [email protected]